Refund policy

Having a clear Refund & Return Policy is the best way to handle customer complaints smoothly and build long-term trust for TrendFlow.

Here is a professional version in English:

Refund & Return Policy - TrendFlow

Thank you for shopping at TrendFlow. We want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Conditions

To be eligible for a return, please ensure that:

  • The item was purchased within the last [Insert Number, e.g., 7] days.

  • The product is in its original packaging.

  • The product isn’t used, worn, or damaged.

  • All original tags and labels are still attached.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items on "Final Sale" or clearance.

  • Personal care items or innerwear (for hygiene reasons).

  • Custom-made or personalized products.

3. Exchange Policy

If you received a damaged or wrong item, we will exchange it free of cost.

  • Please record an unboxing video when you receive your package as proof of damage.

  • Contact us within 24-48 hours of delivery to report any issues.