FAQ,s

FAQs

1. How do I place an order?

To place an order, simply browse our products, add your favorites to the cart, and proceed to checkout. Provide your shipping details and choose your preferred payment method. Once confirmed, you’ll receive an order confirmation message.

2. How long will it take to receive my order?

Standard delivery takes 3 to 5 business days. Orders within [Your City Name] may arrive sooner (usually 1-2 days). You will receive a tracking number once your order is shipped.

3. What are the shipping charges?

We offer Free Shipping on all orders above Rs. [Insert Amount, e.g., 3000]. For orders below this amount, a flat shipping fee of Rs. [Insert Amount, e.g., 200] will be applied.

4. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across Pakistan to ensure a secure and hassle-free shopping experience for our customers.

5. Can I cancel or change my order?

You can cancel or modify your order within 2 hours of placing it. Once the order has been processed and shipped, it cannot be canceled. Please contact our WhatsApp support immediately for any changes.

6. What is your return policy?

We offer a [Insert Days, e.g., 7]-day return policy for damaged or incorrect items. The product must be unused and in its original packaging. Please refer to our Refund & Return Policy page for more details.

7. What should I do if I receive a damaged item?

We apologize for the inconvenience! Please contact us on WhatsApp within 24 hours of delivery with a photo or unboxing video of the damaged product, and we will arrange a replacement for you.

8. How can I track my order?

Once your order is dispatched, we will send you a tracking link via SMS or Email. You can use that link to see the real-time location of your parcel.

9. Do you have a physical store?

Currently, TrendFlow is an online-only store. This allows us to keep our costs low and provide you with the best prices directly at your doorstep!